Help

Frequently Asked Questions (FAQs)

1. What’s the meaning of the animation of “symbols” or “pulsing background”?

These animations indicate that the AI model is working behind the scenes to generate responses or connections. The app needs some time to process your request, and these animations let you know the AI is actively working.

2. After tapping the lightbulb icon, why doesn’t the topic’s name change?

The AI model generates the most descriptive name for the topic based on its understanding. If the suggested name is the same as the existing name, there won’t be any visible change. This ensures the topic name remains accurate and relevant.

3. Why are connections not generated or refreshed after tapping “Refresh Connections” and the animation stops?

This issue may occur due to several reasons: a temporary internet connection interruption, the response from OpenAI not received in a timely manner, or insufficient data provided for the AI to generate meaningful connections.

Suggested Actions:

a. Check your internet connection and ensure it is stable.

b. Check your OpenAI account and ensure there is enough credit.

c. Try again after a moment.

4. What are the OpenAI account requirements for using this app? (For the DotThink app)

The OpenAI account must have access to GPT-4o with an RPM (requests per minute) limit of at least 30. This requires a paid account (Tier 1 or higher) under OpenAI’s current pricing model.

5. Can I recover an exploration after it’s deleted?

No, once an exploration or a connection within an exploration is deleted, it cannot be recovered or undeleted.

a. If an exploration is deleted, all its associated connections will also be permanently removed.

b. If a connection is deleted,  only that specific connection and related insights will be removed, while the rest of the exploration will remain intact.

Please note: Deleting an exploration happens immediately without a confirmation dialog. Ensure you want to delete a topic before taking this action, as it is irreversible.

6. How do I delete my data?

To completely delete your data from both the app and iCloud, follow these two steps:

a. Delete explorations on each device: Open the app on each of your devices and use the in-app option to delete all explorations. Ensure you have a stable internet connection and allow time for iCloud to sync the deletions.

b. Delete iCloud data from one device:  After deleting your data from all devices, go to Settings > [Your Name] > iCloud > Storage > [The App] on any one of your devices, and tap “Delete Data From iCloud.” This will permanently remove all app-related data from your iCloud account.

To delete your AI credentials stored on the device, go to Settings > AI Credentials > Remove within the app on each device.

How to Set Up OpenAI Account and Credentials (For DotThink app)

1. Create an OpenAI Account

a. Navigate to the OpenAI Platform.

b. Click Sign Up.

c. Complete the registration process by verifying your email and setting a password.

d. Once registered, log in to your OpenAI account.

2. Retrieve Your Organization ID

a. Click the gear icon (usually next to your username).

b. On the Organization Settings page, locate the Organization ID.

• The Organization ID will appear in the format: org-xxxxxxxxxxxxxxxxxxxxxxxx.

3. Retrieve Your Project ID

Creating a New Project

We recommend creating a new project to simplify cost tracking. Follow these steps:

a. Click Projects in the navigation menu.

b. Click +Create to start a new project.

c. Enter a project name (e.g., runDotThink).

d. After the project is created, the Project ID will be displayed in the format: proj_xxxxxxxxxxxxxxxxxxxxxxxx.

Using the Default Project

If you’d prefer to use the default project:

e. Click Projects in the navigation menu.

f. Locate the Project ID for the default project, listed alongside its name.

• It will appear in the format: proj-xxxxxxxxxxxxxxxxxxxxxxxx.

4. Generate an API Key

a. Click API Keys in the navigation menu.

b. On the API Keys page, click Create new secret key.

c. Enter a name for the key when prompted (e.g., runDotThink Key).

d. In the Project drop-down menu, select your newly created project or the default project.

e. Set Permissions to All.

f. Click Create secret key.

g. Copy the key immediately and store it securely; it will not be visible again after this point.

5. Enable Billing

To use the app, it must have access to GPT-4 with a request-per-minute (RPM) limit of at least 30. This requires a paid account (Tier 1 or higher) under OpenAI’s current pricing model. Follow these steps to enable billing:

a. Click Billing in the navigation menu.

b. On the Billing page, click Add payment details and follow the instructions to add a valid payment method.

Need More Help?

If you have additional questions or encounter other issues, we’re here to help! Please reach out to us at contact@dotthinklab.com, and we’ll get back to you as soon as possible.